Wednesday, September 14, 2011

3 Ways to Recover from a Blunder

Today's blog is from the Harvard Business Review's "Tip of the Day."
Eventually, every leader will need to apologize for a mistake. Here are three steps to take when it's your turn:
  • Admit the mistake. Fessing up expedites the recovery process. While it's tempting to shirk responsibility or slink away, it only makes matters worse.
  • Try to laugh at yourself. If it's appropriate, go ahead. Joking around gives others permission to do the same. After all, nobody wants leaders who take themselves
    too seriously.
  • Reframe the discussion. People will want to talk about the mistake forever. Give the blunder its due, but refocus the conversation on what matters most: moving forward.
Harvard Business Review BlogToday's Management Tip was adapted from "How to Recover from a Blunder" by Dorie Clark.

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