out of the pews
Wednesday, September 14, 2011
3 Ways to Recover from a Blunder
Today's blog is from the Harvard Business Review's "Tip of the Day."
Eventually, every leader will need to apologize for a mistake. Here are three steps to take when it's your turn:
Admit the mistake
. Fessing up expedites the recovery process. While it's tempting to shirk responsibility or slink away, it only makes matters worse.
Try to laugh at yourself
. If it's appropriate, go ahead. Joking around gives others permission to do the same. After all, nobody wants leaders who take themselves
Reframe the discussion
. People will want to talk about the mistake forever. Give the blunder its due, but refocus the conversation on what matters most: moving forward.
Today's Management Tip was adapted from "How to Recover from a Blunder" by Dorie Clark
Post a Comment
Post Comments (Atom)